At our store, we want you to be completely satisfied with your purchase. Thank you for choosing our store for your personalized baby gift needs. We hope to exceed your expectations and provide you with exceptional customer service.
Please note that personalized items cannot be returned or exchanged unless there is a defect in the product or a mistake was made on our end. In such cases, we will take full responsibility and provide you with a replacement item at no extra cost.
In order to initiate a return or exchange, please contact our customer service team by email (heloakachan6@gmail.com) or whatsapp(wa.link/heloakachan) and provide your order number, the reason for the return or exchange, and any relevant details. We will respond promptly with instructions on how to proceed.
We understand that there may be circumstances where you require a refund for your purchase, but do not wish to exchange or return the item. We offer refunds for such cases, subject to the following conditions:
The item must be in its original condition and packaging, with all tags and labels intact.
The request for a refund must be made within 5 days of receiving the item.
The item must not be a personalized item, as we do not offer refunds for personalized items, unless there is a defect in the product or a mistake was made on our end.
If you meet the above conditions and would like to request a refund, please contact our customer service team by email (heloakachan6@gmail.com) or whatsapp(wa.link/heloakachan) your order number and reason for the refund. We will process your request and issue the refund within 14-20 working days of receiving the item.
Please note that we do not refund shipping costs or any other associated fees with the purchase. We will only refund the amount paid for the item. Additionally, we reserve the right to refuse a refund if we find that the item has been tampered with, used, or damaged in any way.
Thank you for choosing our store, and we hope that you are fully satisfied with your purchase. If you have any questions or concerns, please do not hesitate to contact us.
If you have any questions or concerns about our refund policy for personalized baby gifts, please do not hesitate to contact us. We are committed to providing you with exceptional customer service and ensuring that you are fully satisfied with your purchase.